Tag Archives: mental model


Would you knowingly get on a plane with a novice pilot? Or undergo surgery with a first year med student? Most of us, given the choice, would opt for an expert pilot and a highly acclaimed surgeon. In fact, we have come to expect a high-level of expertise, particularly in fields such as aviation and medicine. Where does this expertise that we literally “trust with our lives” come from? At its core, expertise is the result of intentional, well-designed training. When you look at your e-learning training program, ask yourself whether you have intentionally designed it to either develop or maintain expertise. In my last post in the series, I introduced the 3 principles that all training—including e-learning– should be designed to do: Optimize the potential for learning Develop or maintain expertise Transfer training to the job For this post, I’ll be focusing on expertise: what is an expert and … Continue reading

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